Cisco Live San Diego - that’s a wrap!

[ad_1] <img loading="lazy" decoding="async" class="alignright wp-image-474556" src="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2025/06/Picture1-768x576.jpg" alt="" width="650" height="488" srcset="https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2025/06/Picture1-300x225.jpg 300w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2025/06/Picture1-1024x768.jpg 1024w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2025/06/Picture1-768x576.jpg 768w, https://storage.googleapis.com/blogs-images-new/ciscoblogs/1/2025/06/Picture1.jpg 1066w" sizes="auto, (max-width: 650px) 100vw, 650px"/>One other nice Cisco Dwell is within the books. Who doesn’t love every week full of Cisco innovation, networking, inspiration, and leisure alongside 22,000 of your closest world mates?

AI Was All over the place

From the opening keynote showcasing an spectacular lineup of AI-powered improvements , to the World of Options full of partaking demos, and numerous alternatives to listen to Cisco specialists on stage, it’s clear that Cisco is constructing the essential infrastructure for the AI period. Throughout Cisco, together with CX, we’re serving to clients navigate the shift to agentic AI.

This was the main target of Chief Buyer Officer Liz Centoni’s, Day 2 Keynote : Remodeling Cisco Buyer Expertise with AI and Human Experience , the place she shared the pivotal position of agentic AI in Buyer Expertise, and the way we’re delivering safety, resiliency, and ease with CX options like Providers as Code. Cisco’s new analysis on agentic AI – The Race to an Agentic Future: How agentic AI will rework buyer expertise – is a good supply for extra data.

Whereas Cisco Dwell 2024 was AI-focused, it felt like a teaser in comparison with the unbelievable depth of AI innovation I witnessed final week. The expansion of AI is exponential, however as Dr. Vince Kellen, CIO of UC San Diego, shared within the Day 2 Keynote, getting worth out of AI is like selecting olives fairly than grapefruit. With a grapefruit tree, you’re consuming juice in 10 minutes, however with an olive tree it takes 4 months of processing and persistence earlier than you may benefit from the olives.

It takes time to grasp your AI use case, design/validate, construct, deploy, undertake, and in the end understand the return in your funding. Undoubtedly extra olive and fewer grapefruit. This was the main target of my session with Carlos Pereira – Accelerating Modernization and Execution Methods for AI the place we explored the challenges clients face and the way CX helps them on their AI adoption journey.

I briefly stepped away from CX subjects to affix Martin Lund, EVP of the Frequent {Hardware} Group, on stage at IT Management. Collectively, we mentioned making ready for AI-ready infrastructure with Silicon One and emphasised the significance of flexibility, efficiency, and effectivity in modernizing knowledge heart environments. And sure, he actually does carry the most recent Silicon One chip in his pocket!

One other spotlight of Cisco Dwell was the Cisco Buyer Achievement Awards ceremony. Winners have been chosen from a whole lot of nominations of shoppers main the way in which in AI-readiness, future-proofed workplaces, digital resilience, and sustainability. We additionally celebrated a number of CX-specific award winners, together with our 2025 CX Buyer Hero of the 12 months winner – Joe Gleeson from Intel. Congratulations to Joe and all the opposite buyer award winners !

I’ll shut this put up with gratitude–for the relationships and experiences I’ve gained over a few years at Cisco, my first as chief of CX Americas, and now 19 complete Cisco Dwell occasions. Right here’s to many extra! Bookmark the Cisco Dwell On-Demand Library to see replays from San Diego as they’re added.