Introduction
As AI adoption accelerates throughout industries, companies face an plain fact — AI is simply as highly effective as the information that fuels it. To actually harness AI’s potential, organizations should successfully handle, retailer, and course of high-scale knowledge whereas making certain value effectivity, resilience, efficiency and operational agility.
At Cisco Help Case Administration – IT, we confronted this problem head-on. Our staff delivers a centralized IT platform that manages the whole lifecycle of Cisco product and repair instances. Our mission is to offer clients with the quickest and handiest case decision, leveraging best-in-class applied sciences and AI-driven automation. We obtain this whereas sustaining a platform that’s extremely scalable, extremely obtainable, and cost-efficient. To ship the very best buyer expertise, we should effectively retailer and course of large volumes of rising knowledge. This knowledge fuels and trains our AI fashions, which energy vital automation options to ship sooner and extra correct resolutions. Our largest problem was placing the appropriate stability between constructing a extremely scalable and dependable database cluster whereas making certain value and operational effectivity.
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