Within the face of rising IT complexity, Cisco IT unified observability throughout its world setting. The outcomes: 25% fewer main incidents, 45% quicker decision, and scalable automation. Right here’s how we did it—and suggestions on your digital resilience journey.
Our problem: fragmented visibility
Many organizations wrestle with fragmented monitoring and extended incident decision. We confronted the identical challenges and wanted to interrupt down knowledge silos to guard our fast-changing setting.
In Cisco IT, managing our world, dispersed IT panorama is more and more advanced. Fragmented knowledge and visibility gaps had been making it more and more tough to take care of digital resilience amid our fast-paced innovation and frequent environmental adjustments. We wanted a approach to flip our knowledge into actionable insights however lacked a unified observability platform to centralize and make sense of all of it.
When a significant database outage in 2024 revealed our fragmented knowledge — uncorrelated alerts throughout associated gadgets delaying trigger identification — we knew we needed to rethink our observability strategy.
“After the outage, we knew we needed to rethink all the things. The transformation wasn’t nearly know-how, however empowering our engineers to behave quicker and smarter.”– Chuck Churchill, Snr. Director, IT Observability, Cisco IT
This inflection level sparked a broader shift in how Cisco IT approached observability. Within the video beneath, Cisco IT leaders share what modified — and the way it led to a 25% discount in main incidents.
Getting began
Like all IT challenge, understanding the foundation trigger was important earlier than remediation planning may start. Constructing stronger digital resilience is not any totally different.
In working with our groups, we pinpointed the next as prime problem areas that had been hindering our efforts:
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