Microsoft investigating outage affecting Microsoft 365, Outlook and other services

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Hundreds of Microsoft prospects are reporting problem accessing the know-how firm's suite of Microsoft 365 companies, together with e mail platform Outlook, Groups and different instruments.

Customers began reporting issues accessing Microsoft purposes on Thursday afternoon, in accordance with Downdetector, a website monitoring web site outages. Complaints spiked at round 3 p.m. EST, when 16,000 folks stated they had been having bother accessing Microsoft 365.

Microsoft acknowledged the issue, stating on its web site that "customers could also be seeing degraded service performance or be unable to entry a number of Microsoft 365 companies." The corporate stated

At 4:14 p.m. EST, Microsoft stated in an announcement on X that it had "restored the affected infrastructure to a wholesome state."

In a later put up, nevertheless, the corporate stated it was nonetheless "rebalancing site visitors throughout all affected infrastructure to make sure the surroundings enters right into a balanced state."

As of late Thursday afternoon, some social media customers had been nonetheless complaining that they had been unable to entry Microsoft 365 instruments. "We can't even e mail. This isn't fastened," one individual stated on X.

Different customers known as on Microsoft to compensate prospects for the outage, which they blamed for hampering their work.

Verizon final week supplied affected prospects a $20 credit score after a serious service outage restricted subscribers' capacity to make use of their wi-fi units.

Microsoft didn't instantly reply to a request for touch upon what prompted the service outage.

In 2024, a botched replace of CrowdStrike antivirus software program prompted international outages for Microsoft 365 customers. The disruptions led to 1000's of flight delays and cancellations, whereas hospitals, banks and different companies world wide had been additionally affected.