Traveler Sues Marriott Bonvoy Over Delayed Status Match, Claims $6K In Lost Flight Perks

[ad_1] by Cedric 'BIG CED' Thornton December 30, 2025

The lawsuit alleges the journey loyalty program did not match a proposal that will have awarded the passenger flight perks.

A Marriott Bonvoy member is suing the lodge chain for $6,472, alleging that it did not match a proposal that will have awarded him perks he might have used for the flights he took.

In keeping with Paddle Your Personal Kanoo, frequent flyer Sergey Firsov stated Marriott Bonvoy did not course of a standing match provide with the United Airways MileagePlus program.

The lawsuit was filed in Northern California, the place the plaintiff alleged that Marriott took 5 months to improve his standing, ensuing within the lack of perks, together with free baggage and different standing advantages he would have acquired. One purpose Firsov stated he selected this system was for its advantages.

He achieved Titanium Elite standing with Marriott Bonvoy, which suggests Firsov would robotically be matched to United’s MileagePlus Premier Silver standing. With that bump, he gained one free checked bag in economic system, group two boarding, and eligibility for a free day-of-departure improve.

The passenger stayed at Marriott Bonvoy properties for 75 nights by the top of 2024, thereby solidifying his Titanium Elite standing, which ought to have prompted Marriott to course of his standing match to United Premier Silver.

Marriott Bonvoy assured him that the improve would happen inside 10 days, however Firsov stated that two weeks later there had been no change in standing. After calling to remind the lodge of the promise, Firsov stated he was knowledgeable that it was already underway however that 10 extra days have been required. After 10 days, there was nonetheless no change.

Firsov claimed that it took Marriott Bonvoy 5 months to course of the standing match, which made him eligible for the Premier Silver advantages at United in addition to different airways which are a part of the Star Alliance.

Because of Marriott’s tardiness, through the five-month wait, Firsov stated he incurred baggage charges that ought to have been waived underneath this system’s advantages. As a substitute, paid between $40 and $75 per flight. Throughout that ready interval, he had taken 16 home and worldwide flights.

Though United Airways refunded among the baggage prices, Firsov believes that was inadequate. As a result of Marriott did not course of the standing match in a well timed method, he seeks a full refund of the $6,472 in airfare for United and different Star Alliance carriers. He's additionally requesting that he be awarded extra damages for emotional misery and desires his Premier Silver standing to be prolonged for a 12 months.